On Wednesday alone, the government’s Hello Government system received a total of 1,224 complaints, including 859 phone calls and 292 complaints submitted through the online portal. The majority of grievances have been related to police administration and transaction fraud, while complaints regarding foreign employment and school fees have also been recorded. The Prime Minister’s Office has started incorporating complaints lodged through social media into the system and has deployed staff across three shifts to ensure 24-hour operation.
Kathmandu, 26 Chaitra – The Hello Government platform collected 1,224 complaints and grievances from the public on Wednesday. According to data available by 5 PM, the number of complaints continues to rise. Established to hear the concerns of the people, Hello Government is actively gathering complaints. Although previous administrations had adopted a similar approach, it has now been made more efficient and effective.
Breaking down the complaints received via phone calls and the online portal, 859 calls were logged on Wednesday, while 292 complaints submitted through the portal were forwarded to the relevant agencies. The Hello Government team, led by Krishi Thapa, stated that the complaints are being escalated to appropriate authorities as efforts continue to resolve the issues.
Beyond complaints, citizens are also providing suggestions through the Hello Government platform. To make the system more people-centric and effective, efforts are underway to incorporate social media complaints as well. According to Surendra Bajgain, Press Coordinator at the Prime Minister’s Office, staff are working around the clock in three shifts to ensure social media complaints are handled promptly and without delay.
